We are dedicated to ensuring the highest quality in both our products and services. Each item undergoes meticulous inspection and careful packaging before shipment to guarantee your satisfaction.

Cancellation Policy:

• Orders can be canceled only before they are shipped.
• Please contact us promptly at enquiries@mydzire.com or via contact page to explain your reason for cancellation.
• Our sales manager will process your cancellation request within 24 hours.
• All orders that have been shipped cannot be canceled.

Return Policy:

Defective Items: We apologize if your item arrives defective. Rest assured, we take these incidents seriously and are committed to resolving them promptly with your cooperation.

• Notify us of any defects within 48 hours of delivery.
• Please provide photos of the defective item(s) via email for review by our technical team.
• Upon confirmation, all defective items must be returned in their original condition to qualify for a refund or exchange. The customer is responsible for all shipping charges incurred. As a gesture of appreciation for your understanding, we will offer additional discounts on future orders based on your feedback.

Refund Policy:

• For PayPal Payments: Refunds are issued within 3-5 business days.
• Credit Card or Bank Transfers: Refunds may take 3-15 days or longer, depending on your bank’s processing time for international transactions. 

Important Information:

• All returned or refunded products must be unwashed, in their original packaging, with all tags attached.
• We do not accept returns on worn or damaged lingerie (from any collection).
• Opened packs of hoisery are non-returnable/non-refundable.
• We do not accept returns or exchanges for opened, used or damaged harness lingerie, underwear and accessories products due to hygiene reasons.
• We only cover shipping costs for returns due to product quality issues.
• Customers are responsible for shipping charges for returns due to color, size, and preference changes.
• Please include the provided return paperwork to ensure timely processing.
• Returns from multiple orders cannot be combined.
• Please contact us before initiating any returns. Unnotified returns will not be accepted.

For further inquiries or assistance, please reach out to us through our contact page or email us at enquiries@mydzire.com

Your satisfaction is important to us at My Dzire, and we appreciate your understanding of our policies.